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Relate FAQ
What types of doors do you offer?
We offer a wide variety of doors, including interior and exterior doors, sliding doors, French doors, fire-rated doors, and custom designs to fit any space.
Can I get a custom door made to my specifications?
Yes! We specialize in custom doors and can work with you to create a design that meets your specific dimensions, materials, and style preferences.
How do I measure for a new door?
To measure for a new door, measure the height and width of the existing door frame. Make sure to account for any trim and check for square measurements.
What is the lead time for custom door orders?
Lead times vary based on the complexity of the order, but typically, custom doors take 4-6 weeks from order confirmation to delivery. We’ll provide a more precise timeline when you place your order.
Do you offer installation services?
While we primarily focus on manufacturing, we can recommend trusted installation professionals to ensure your doors are properly fitted.
What are your warranty and return policies?
We offer a warranty on our doors against manufacturing defects. For returns, we accept items in their original condition within 30 days of delivery, subject to our return policy.
How can I maintain my doors?
To maintain your doors, regularly check for any signs of wear, clean them with a mild detergent, and apply appropriate sealants or finishes as needed to protect against the elements.
How is your Quality Control?
Before confirming the order, we will check the size and color of the samples one by one, which should be strictly consistent with the mass production.
-We will be tracing the different phase of production from the beginning.
-Every product quality checked before packing.
-Before delivery clients could send one QC or point the third party to check the quality. We will try our best to help clients when problem occurred.
How is your After Sales Service?
Shipment and sample quality tracking includes lifetime.
-Any small problem happening in our furniture will be solved at the most prompt time.
-We always offer relative technical support. Quick response, all your inquire will be replied within 24 hours
How can I get quotation and make order?
Send us your door dimentions and requests (or send you plan),we will make the design and then quote exactly cost. Proforma invoice will be issued once order is confirmed and production will be started once advance payment is finalized.